Per Our Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 30 days of purchase. 

• If you are not satisfied with one of our products at the time you receive it, or if one of our products does not meet your expectations, you may return it within 30 days of the purchase date for a refund. If you have any questions about making a return please email support@gocantein.com 
• Refunds will be provided in the form of payment.
• Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product. 

Step One - Prepare Your Return

• If you have the invoice or packing slip, include a copy with your returned item.

Step Two - Mail Your Return

• Send your paperwork and your items to:
• Cantein
  PO Box 1681
  Monterey, CA 93942
• Please be sure to ship the package with a carrier that can provide tracking and insurance. Cantein cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
• Refunds will be provided in the form of payment.
• Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.  Shipping charges will be refunded in the form of original payment.

How long does the process take?

• We will do our best to process your return within 5 business days from our receipt of your returned goods.  Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
• If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
• For returns that do not have the original invoice, we will use the last known sale price for its value.